1. Information We Collect
When you use our website or request our services, we may collect the following information:
Name, email address, phone number, and mailing address
Details about your rug cleaning or service request
Photos of your rug that you choose to send with a quote request
Browser type, IP address, and device information collected automatically
The street address you type into the building lookup on our pickup tag
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our rug cleaning services
Respond to your inquiries and schedule pickups or deliveries
Prepare a quote from the sizes and photos you send
Confirm that we received your request and update you about your service
Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
Service providers who help us run this website and handle your request, such as our website host, the email service that delivers your request to our team, and, if you allow it, Google Analytics, which measures how the site is used
Legal authorities when required by law or to protect our rights
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.
5. Cookies
This website stores your motion preference locally in your browser. With your permission, it uses Google Analytics to understand how visitors use the site, such as the pages viewed, how a visit started and the general location and type of device; Google Analytics sets cookies to do this and keeps the data for up to 14 months. We do not use advertising trackers. Analytics never runs before you allow it or when your browser sends a Global Privacy Control signal, and you can change your choice on this device below. When online requests are enabled, Cloudflare Turnstile helps prevent automated submissions, your request is stored securely so our team can follow up, and it is emailed to our team with a confirmation sent to you.
When you choose a New York City address from the list on our pickup tag, our website asks the NYC Department of City Planning public data services (GeoSearch and PLUTO) for that building's public record, such as the year it was built and its number of floors. Only the address text is sent. We do not store the lookup unless you send us a request, in which case the building details are included with it.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
7. Your Rights
You have the right to:
Access, correct, or delete the personal data we hold about you
Opt out of marketing communications at any time
Request a copy of your data in a portable format
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
Updates to this policy will be posted on this page. Please contact our team if you have questions about a change.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
(888) 789-7001